Frequently Asked Questions

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You have access to a range of medical services, including telemedicine consultations, in-home urgent care visits, IV vitamin infusions, and wellness treatments. These services are designed to ensure you receive the care you need without leaving your rental property.

You can access telemedicine services 24/7 through an easy-to-use app or web platform. Once connected, you can consult with a medical professional via video or text chat to address any health concerns you have. CLICK HERE FOR APPOINTMENT

No, telemedicine consultations are included at no additional charge for guests staying in properties with the Premium or Elite packages.

In case of a medical emergency, you should immediately contact Vacation Medicine through the app or by phone. A telemedicine provider will assess your condition and, if necessary, coordinate emergency transport to the nearest hospital.  Worst case scenario - CALL 911

Response times vary, but a medical professional is typically able to arrive at your rental property within 30 minutes to an hour, ensuring timely care for urgent needs.

Yes, wellness services such as IV vitamin infusions are available. Depending on your package, you may receive one or more infusions at no extra cost, with discounts available on additional treatments.

The Premium package includes one free IV vitamin infusion, unlimited telemedicine consultations, and discounts on additional infusions and in-home urgent care services.

The Elite package includes two free IV vitamin infusions, unlimited telemedicine consultations, and significant discounts on all additional infusions and in-home urgent care services.

You can schedule a wellness treatment by contacting Vacation Medicine through the telemedicine app or by calling VitaLife Coastal Infusions. A medical professional will arrange a convenient time to administer the treatment at your rental property Or you are always welcome to join us at our clinic near Grayton Beach.  Www.vatalife30a.com

Homes are assigned to either the Premium or Elite package based on their level of luxury, guest capacity, and location. More exclusive properties with higher guest capacity are typically assigned to the Elite package to match the expected level of service.the risk of exposure.

Yes, Vacation Medicine provides follow-up care to ensure you are recovering well. A medical professional will check in with you within 24 hours of your initial treatment.

Yes, you can upgrade from the Premium to the Elite package at any time during your stay. The cost of the upgrade will be prorated based on the remaining days of your rental.

All your medical information is handled securely and in compliance with HIPAA regulations. The telemedicine platform and all other communications are encrypted to protect your privacy.

No, there are no hidden fees. All costs are clearly outlined based on your package, and any additional services you choose are provided at discounted rates.  These prices are clearly laid out on the Urgent Care Menu and Wellness Menu on this site.

Yes, while Vacation Medicine does not bill insurance directly, you will receive a detailed superbill after your treatment, which you can submit to your insurance company for potential reimbursement.

If you feel unwell, simply use the telemedicine app to connect with a healthcare provider. They will assess your symptoms and advise on the best course of action, whether it's rest, medication, or an in-home visit.

Yes, Vacation Medicine services are available to all guests, including children. The medical team is experienced in treating patients of all ages.

If you have a pre-existing medical condition, you can discuss it with the telemedicine provider at the start of your stay. They will take your medical history into account when providing care during your visit.

The telemedicine provider will help determine if an in-home visit is necessary based on your symptoms and condition. If needed, a medical professional will be dispatched to your location.

You can provide feedback directly through the telemedicine app or by contacting Vacation Medicine’s customer service. Your feedback helps improve the service and ensures a high standard of care for all guests.